Cancellation & Rescheduling Policy

Cancel or reschedule at no charge. Just call, text, or email us and we'll find a new time that works.

Cancellations and reschedules made within this window may incur a fee of 25% of the confirmed service price.

Cancellations made less than 24 hours before the appointment, same-day cancellations, and situations where our team cannot access the property at the scheduled time may incur a fee of 50% of the confirmed service price. A lockout includes no answer at the door, keys or codes that do not work, or an unsafe or unavailable entry.

We may waive cancellation fees at our discretion for genuine emergencies, illness, or severe weather. Let us know as early as you can.

If Clean & Polished needs to change or cancel an appointment — for staffing, vehicle, weather, or safety reasons — we will contact you and reschedule at the earliest convenient time with no penalty or fee to you.

Contact us at 860-249-1729 or hello@cleanandpolishedct.com. Please include your name, service address, and appointment date so we can find your booking quickly. Any fee that applies is based on the confirmed price for the affected visit.