Terms of Service

Prices shown on our website are estimates and starting points, not final prices. Our first-time offer is “starting at $159 for qualifying homes” and is not a universal flat rate. After you submit your details we review scope, confirm the exact price with you, and only then send a payment link. Service is scheduled once you approve the confirmed quote.

Quotes rely on the information you provide about the property, including size, number of rooms or restrooms, condition, and any special requirements. If conditions at the property differ materially from what was described, we will contact you to revise the scope and price before continuing or, where practical, adjust the work performed.

• You are responsible for providing safe, lawful access to the property at the scheduled time
• Running water, electricity, and adequate lighting must be available
• Please secure pets and let us know about anything our team should avoid
• If we cannot access the property, the cancellation policy may apply

The confirmed quote defines what is included. Items such as inside oven, inside fridge, interior windows, cabinet interiors, walls and baseboards, and laundry are add-ons and are performed only when included in the confirmed scope. Requests made on site may require a revised price and may need to be scheduled for another visit.

Payment is due as stated on your confirmed quote or invoice. Payment links are issued after quote approval and are processed by our payment provider. Recurring plans continue at the agreed cadence until changed or canceled by either party.

Cleaning cannot reverse pre-existing damage or normal wear. Examples include permanent staining, etching, hard-water mineral damage, worn or damaged finishes, grout discoloration, warped or water-damaged surfaces, and mold or moisture issues requiring remediation. We are not responsible for conditions that existed before our visit or for items that were already loose, damaged, or improperly installed.

We may decline or stop work when a property presents a health or safety risk, including biohazards, pest infestation, hoarding conditions, unsafe structures, threatening behavior, or utilities that are not functioning. We will communicate promptly and discuss options with you.

If something was missed, tell us within 24 hours of service so we can make it right. See our Refund Policy for how re-cleans and refund considerations work, and our Cancellation & Rescheduling Policy for change and cancellation fees.

The Clean & Polished name, logo, site content, photographs, and written materials are our property and may not be copied or reused without written permission.

To the extent permitted by law, our total liability arising from a service visit is limited to the amount paid for that visit. We are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability that cannot be limited under Connecticut law.

These terms are governed by the laws of the State of Connecticut, and any dispute will be handled in the courts of Connecticut.

We may update these terms; the date at the top of this page shows the latest revision. Questions? Reach us at hello@cleanandpolishedct.com or 860-249-1729.