Refund Policy

If any part of the service did not meet the confirmed scope, contact us within 24 hours of the visit. Reasonable documentation — a short description and photos of the affected areas — helps us respond quickly and accurately.

Clean & Polished gets the first opportunity to correct the issue. We will return and re-clean the affected areas at no additional charge, scheduled at the earliest time that works for both of us.

If a re-clean is not practical — for example, the space has changed, another provider has already worked in it, or access is no longer available — a partial or full refund may be considered at our discretion, based on the portion of the confirmed scope that was affected.

• Pre-existing damage, permanent staining, etching, or normal wear that cleaning cannot reverse
• Work that was completed as described in the confirmed scope
• Items excluded from the confirmed scope or add-ons that were not purchased
• Concerns reported after the property has been altered such that the work can no longer be assessed

Payments or deposits for canceled appointments are handled under our Cancellation & Rescheduling Policy, including any notice-window fee that applies.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and our payment provider, and is outside our control.

To report a concern or request a review, contact 860-249-1729 or hello@cleanandpolishedct.com with your name, service address, and service date.